Q & A
FIRST DELIVERY
1. You do your shopping on the app or website and order.
2. Select either standard delivery or express delivery, and pay.
3. We will deliver by cargo bike and leave the delivery bag outside your door.
Don’t lose the delivery bag, you need it in order to return your empty glass deposits in the next delivery!
SECOND DELIVERY
1.You do your shopping on the app or website and order.
2.Select either standard delivery or express delivery, and pay.
3.Leave your deposit bag with any glass returns inside outside your door.
4.We will deliver by cargo bike, leave the delivery bag outside your door, and collect your deposit bag.
5.You will receive a credit for the value of deposits you return.
We only accept back glass returns if they are inside your Tout Local deposit bag, it’s how we know who returned what to us.
DELIVERY OPTIONS
We deliver your shopping free of charge to your home or workplace by cargo bike: :
- At checkout choose a delivery slot.
- There is a minimum of a 2 day gap between your order and the delivery
- Minimum spend of 50chf excluding deposits.
FREE
DELIVERY
We deliver your shopping fast (same day) to your home or workplace by cargo bike:
- At checkout choose express delivery for a charge of 20chf.
- The cut off time to receive an express delivery the same day is 13h.
- Minimum spend of 50chf excluding deposits.
FAST
DELIVERY
Do your shopping on the website and we'll prepare it for you to collect in store the next day :
- At checkout choose collect in store.
- Your order will be ready to collect the next day from store, you'll receive an email when it's ready.
- Minimum spend of 50chf excluding deposits.
COLLECT IN
STORE
At checkout choose which delivery option you want. Remember to share information about how we can gain access.
RETURNABLE DEPOSIT ITEMS
CHF1
Here's a list of items we accept back as glass deposits if returned in your deposit bag, and the amounts we credit your account for them. These are only accepted if they have been washed.
50c
CHF5
CHF5
